We are active for almost 43 years, we are still to keep R&D products, and focused on details. We are selling to 54 countries.
We have experienced technical customer service and support senior engineer, they can solving problems in a customer facing positions. Incredible well-stocked warehouse, we can ship your goods in 24 hrs.
YIH SHIN is truly complete company in the sense that we have real well-stocked warehouse, reliable service and team of advisors willing to help in any situation.
How long a package takes depends on where you live. Most packages take 24H to ship out and 1-2 weeks to receive (97% of our packages arrive on time however sometimes it just takes a bit more time due to customs, shipper delay and such, so give it a couple of more days).
Due to factors that often effect international shipments, such as holiday, customs, weather, we can only offer an estimate of shipping times.
Does your machine have Low Shank or High Shank?
If it screws on it is important to know whether your machine is a low shank, high shank, or slant needle machine. If you are not certain, you can measure using the simple instructions below:
To Measure: When presser foot is down, measure the distance from the bottom of foot to screw-hole that holds the foot onto the presser bar.
A high shank machine measures approximately 1 1/4" from the screw to the bottom of the foot.
A low shank machine measures approximately 3/4" from the screw (small dot in picture above) to the bottom of the foot.
Where do you ship to?
Most products we ship worldwide. Some products can not be shipped to a limited set of countries. If we cannot ship to your country we will refund your money.
How long does it take to refund money?
We will refund within 24 / 48 hours. However, the time for your refund to show up on your statements depends on your bank / payment method. In most cases, it takes 3-5 days before your refunded money shows up on your account statement.
My package didn't arrive. What do I need to do?
Check the tracking number first. It always take 1 to 2 weeks to arrive (97% of our package arrive on time however sometimes it just takes a bit more time due to customs, shipping delays and such, so give it a couple of more days). If the time has passed please send an email us with your order number, and we will do our best to sort it out.
My package arrived, but it is damaged/incomplete. What do I need to do?
Please contact us immediately if this happens so we can sort this out. Take a picture and save the package. Also take a picture of the package label. We are not responsible for any replacement however if more than 30 days has passed since receiving your package.